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Hanger Lane Motors

Customer Rating

4.7 out of 5

Rating breakdown

  • AutoTrader
    4.7(107 reviews)
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Customer Reviews (107)

  • Great customer service

    By Ahmed T on 09 May 17 | VERIFIED PURCHASE

    Great customer service and very professional team. I would highly recommend buying from Hanger Lane Motors. Ash was not only knowledgeable, but also made sure I was buying the right car that falls within my budget! Made the experience of buying a used car pleasurable and smooth.

  • Worst car experience ever. Beware!

    By Pauline M 27 Days ago

    Awful, frustrating and still unresolved. Returned car after 2 weeks as had problems. Refund was refused (even tho we were entitled and had provided a BMW report on the issues) and car was taken in to assess and repair. That was over 4 weeks ago and I have tried to phone, text and email dozens of times. When I manage to get an answer on the phone I am frequently lied to. Salesman has been uncontactable for 2 weeks except for a phone call 9 days ago promising action. I have heard nothing since. Anyone else who answers the phone claims to know nothing about the car or promises to find out when it will be ready to collect and never calls back. My daughter has an hour commute to her NHS job with no public transport available so these 4 weeks and counting have been a nightmare. I’m too fed up to post full details but hope this will get somebody to tell me why I can’t have the car, where it actually is, and a date it will be ready. Or preferably give the refund!

  • Amazing service

    By Madina A on 06 Feb

    Amazing service brought the vehicle first seen . Thankyou so much for the help

  • A very genuine and honest service

    By Frances P on 04 Feb

    Super friendly and understanding experience throughout. Very informative and willing to sort out any existing problems before purchase. Genuine and honest service. Thank you.

  • Professional, friendly service

    By Laura P on 01 Feb

    Very professional service from all members of the team. Addressed all our queries on both visits. Would be happy to recommend Hanger Lane Motors for buying a used car.