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Capitol Volkswagen

Rating: 4.3/5(4 reviews)

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Address

  • Pentrebach Road
  • Merthyr Tydfil
  • Borough Of Merthyr Tydfil
  • CF48 1YA

Opening hours

Closed
Sunday11:00 - 16:00
Monday09:00 - 17:30
Tuesday09:00 - 17:30
Wednesday09:00 - 17:30
Thursday09:00 - 17:30
Friday09:00 - 17:30
Saturday09:00 - 17:00

About us

With a huge range of new and used vehicles available, Mon Motors Group is now one of the largest automotive dealer groups in South Wales and the West of England. We are a family run company whose values are built on providing an exceptional customer experience and are committed to building lasting relationships that are based on trust and an exceptional level of customer service.

COVID-19 safety measures

  • Appointment only
  • Social distancing measures in place
  • Contactless collection

Perspex screens at all desks. Multiple sanitising stations around the building. All cars sanitised prior viewing and post. one way system.

Our services

Business

  • Part-ex price guarantee

Contact us

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4 customer reviews

4.3 out of 5
75%
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25%
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4 customer reviews

  • stuart S19 Mar 20
    5.0

    used car purchase

    fantastic service from start to finish. a fair price for my part exchange and nothing was too much trouble. The salesman Nathan was great to deal with and all the staff were really friendly. I would highly recommend . I have waited 40 odd years to buy a VW Sirocco and Capital sold me a cracker.

  • Vailpuram V04 Jul 19
    5.0

    Capitol VW - Excellent

    Great bunch of guys, everyone i dealt with was friendly and efficient. Great selection of cars and really helped me find the right car for my needs and budget.

  • Anthony B06 Feb 18
    5.0

    Capitol VW Merthyr superb after sales service

    i bought a VW Golf Estate GTD from VW Merthyr Tydfil and i have had a couple of niggly issues with the car. 1. the sunroof jammed 2. the rear windscreen washer was constantly running when only the front washers were being used VW Merthyr were superb and resolved any issues to my complete satisfaction. The customer care I received was the best i have ever experienced from any car dealership. I will buy my next car there and only get them to service my car when required.

  • Lee C09 Nov 17
    2.0

    Very poor customer service by a very rude manager

    Car went in for routine warranty work as my 3 year old golf was leaking water and had bubbling on my alloys, car was kept for 7 days before it was even looked at, The manager phoned to say the bubbling on the alloys was not covered under warranty even tho there were no scuff marks on the alloys, then continued to say it’s “my word against yours and what I say goes”. Car was not hoovered as expected and the marks from the water on the seats where not even attempted to be removed. Can’t help but feel incredibly let down by Volkswagen and even more annoyed by a very rude manger. Very poor customer service will definitely not be visiting the Merthyr Tydfil branch again...

    Capitol Volkswagen10 Nov 17Dealer reply

    Good morning Lee, we are sorry you have had a negative experience at our Capitol Volkswagen dealership. We have passed your comments on to the senior management team to look into. If you would like to discuss this further please contact our Service Manager on 01685 350077 who is aware of the situation. Many thanks, Tiffany.

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