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Berry Chiswick BMW

This BMW has passed an Approved Used Car check. Vehicle prices get checked three times a week.

Berry Chiswick BMW

"All our BMW Approved Used Car have received a Comprehensive 120 point check by a Qualified BMW Technician, they also come with independent mileage and history check to verify the mileage and ensure that it hasn't been stolen or written off, or is still subject to a finance agreement. Every car comes with a certificate confirming that these checks have been made is supplied with each vehicle soldWe then add the BMW Warranty means your BMW Approved Used Car has unlimited mileage protection against breakdown and repair costs for parts and labour for a minimum of 12 months*.We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. The open road is waiting..."

Services offered

  • New & Used BMWs - warranty-finance- business offers- PX - services-parts-accessories-MOTs

Customer Rating

3.4 out of 5

Rating breakdown

  • AutoTrader
    3.4(7 reviews)
Had an experience with this dealer?

Customer Reviews (7)

  • Happy customer

    By Hayely P on 18 Sep 18 | VERIFIED PURCHASE

    I was slightly put off by the reviews of this company especially as I was travelling a long distance from Manchester in order to purchase my new car .But I found them to be on the day totally efficient and welcoming and ready to go beyond the call of your average customer service experience I dealt with ash and Phil and am one happy customer and if purchasing again would Gladly give them a call first

  • Poor Servicing and customer service

    By Jonathan O on 04 Sep

    I had the misfortune to service my BMW 5 series at Berry Chiswick for the past 5 years. They are one of the worst customer service organisations I have ever dealt with. They are completely disorganised and incapable of giving accurate information. For example, they recalled the car but failed to inform me it would require two days to do the fix. They also refused to provide a courtesy car even though this is a manufacturing fault. They don't have a customer service culture - all the interactions are curt and close to arrogant. I have put up with this for way too long. I'm off to Halfords for my future servicing needs. I intend to buy another BMW but not from Berry's.

  • Poor service

    By Ruby P on 18 May

    Not Good . Sold me a i3. Great car . Did not provide me the second key. Lied that they had posted it but had no proof of postage. Worrying that my key is out there somewhere and I am sure would invalidate my insurance. Went to head office and went round and round with no effect . The sales person Mr O. S was poor . Bought the car Jan 2017 . It is now may 2019 and still no key . Costs 310 pounds for a new key from Bmw parts. Bet they will read this and still not act upon it . Poor customer experience for me .

  • Expensive Car ....terrible after sales service

    By Michael M on 07 Jan

    Bought an ex demo car from this company last November. Found an issue with it 3 weeks later and have been trying to get an answer from them eversince. I have managed to speak to them and email them but still no valid response as to what I should do with my vehicle. Have also been through to BMW head office Customer Services on two occasions but still no progress.....This is my first BMW and probably my last ...will go back to my usual cheaper Nissan models and receive proper after sales service.

  • Fantastic all round experience

    By Waylon J on 16 Apr 18

    We recently purchased a BMW i3 which we exported to use on the island of Malta. Our experience with the dealer was fantastic from start to finish. The customer service was second to none and we felt very well taken care of. Would definitely recommend them to anyone.

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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