Customer Reviews (13)
Trustworthy, kind and reliable dealers
After seeing some bad reviews from this place, I was rather hesitant to visit these guys. But they had a beautiful car on for a price I thought was too good to be true, so I went to check them out. The car (which I purchased) was clean, stunning, and drove beautifully. After purchasing, I noticed that the AC was broken and there were a few other minor issues (my fault for not checking), and they took the car back and fixed all of it for free. No questions. I've had the car for over a month now and have done about 1k miles already, and it drives as smooth as the day I bought it. The sellers are trustworthy, kind and honest (which is a lot to ask for in the used car business), so much so that I recommend them to any of my family and friends who are also looking for a new car.
Customer Service tested - found to be very good!
I found Sam Autos on Autotrader as I was looking for a low mileage saloon in my budget £5.5k. They had a pristine 2010 car which fitted the bill. After a good experience buying and p.x. on my old car I drove away very happy. A few days later a non-crucial problem arose and them a few weeks later I was on holiday heading for Dorset when the car stopped – injector faulty. Over the next couple of days whilst I was away Sam Autos worked with me, a local repairer and the warranty company to get me going again.They were at pains to point out I was not alone and they were beside me to get the problem resolved and me on my way. Once back from holiday, the first problem was then dealt with at their expense using a specialist mechanic they know and now 3 months and 2500 miles later I am very happy. Would recommend these guys as its only if you need after sales service that you can truly say you made a good decision buying from and trusting them.
Amazing customer service
I bought a car off this garage that had arrived as a part ex the day before. Unfortunately there was a fault that no one had spotted that didn't show until I was back home over 100 miles away. The team responded to my calls immediately (at night!) and offered to let me have the car repaired locally, or I could return it. Even though I liked the car I decided to return it, and got a full refund. I work in sales, and it is important how a company supports you when things don't go to plan, more than when things go well. I'd say buy with absolute confidence from the team.
Great, would happily come back again
Have nothing bad to say, had the pleasure of a very helpful and friendly service. All the information asked for was happily provided, including printing out a missing MOT cert. The car was as described and exactly what we were looking for in a first car for our daughter.
Pleasant experience as I bought my first car. Helpful through the process of checking the car. Straight forward, seller with experience - honest I'd risk to say :D Very much appreciated the fact that he guided me how to physically drive the car to a certain place and eventually he order a carrier truck as the car wasn't insured and didn't have the tax road paid which is entirely up to the buyer. One thing he can improve though which I found slightly unprofessional, giving the costumer enough time throughout the buying process - as he was rushing a bit. Apart from that I would definitely recommend this car dealer!