Customer Reviews (107)
Nice car, as long as you do not need spare parts.
Following the purchase of a Renault Approved Car, which was a very good experience. My comments concern being unable to purchase the spare wheel and lifting jack for my purchase to replace the inadequate tyre sealant kit supplied with the car, and the complete lack of any feedback from the spares department. A promised call back from the spares department did not materialise, submitting my request via their web site form, went unanswered. Purchased the items required from an auction site out of frustration, this tarnished my view of the Renault brand and hence the average score. Visiting the Renault Enfield site is however painful, due to the complete lack of customer parking areas and concerns about damage as vehicles are parked tightly together.
Reply from Renault Enfield
on 13 Aug
Dear Robert, we are disappointed to hear that you did not have a more positive experience with our parts department here at Renault Enfield. Here at Renault Enfield, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 0208 271 0900 to discuss ways we can better serve you in the future.
Good customer service and very friendly people and good deal makers.
Straightforward excellent service
Made me feel at ease and gave all necessary information. Very helpful with all paperwork being dealt with for me. I was very happy with the experience.
I'd definitely recommend Renault Enfield because, everyone we met we polite, helpful and professional. It is a busy place and it was great to be met by staff in the car park who offered to park my car. The sales person was extremely patient and allowed us to decide on a car at our own very slow pace. We were very happy with our new car and the finance arragement which was fully expained to us. All our questions were answered. Congratulation Renault! You have made us very happy.
I had a great experience at Renault Enfield because the service provided was excellent and the staff did what they said they would.