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Cooper Croydon BMW

BMW Main Dealer, minimum of 12 months BMW Warranty with Roadside Assistance.

Customer Rating

3.6 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (183)

  • Fantastic dealership

    By Ruth on 20 Mar | VERIFIED PURCHASE

    No hard sell and I was treated respectfully which hasn't always been the case in other showrooms (Ford, you have a lot to learn). Customer care throughout was really very good. I was treated as well as someone spending as much on an i8Roadster rather than the used car I purchased! The car is fantastic too.

    Reply from Cooper Croydon BMW

    on 22 Mar

    Hi Ruth, Thank you for your 5 star review. We're delighted that our team provided you with fantastic customer service. We hope you enjoy your new car and look forward to working with you again in the near future. Many thanks, Chris H

  • A complimentary car wasn't available‚Ķ

    By Mr Pete Willis on 18 Mar | VERIFIED PURCHASE

    A complimentary car wasn't available (although booked a specific date for this and later than I would have liked), they offered a taxi to get home and dropped the car off but had to ferry between work meetings on the bus during the day.

    Reply from Cooper Croydon BMW

    on 20 Mar

    Hi Mr Pete Willis, we appreciate your honest feedback, as we are always looking for ways to improve. If you have any further questions, please give us a call. We're always happy to help!

  • I recently bought a car from this dealership

    By Mr. Ben Woolnough on 13 Mar | VERIFIED PURCHASE

    I recently bought a car from this dealership and couldn't recommend them highly enough, in particular Josh Zarembski who I dealt with was extremely professional throughout, informative and knowledgeable. I would recommend him to anyone looking to buy a BMW and will pass his details on to all my family and friends!!

    Reply from Cooper Croydon BMW

    on 15 Mar

    Mr. Ben Woolnough, your satisfaction is our top priority. We hope to see you soon!

  • Very helpful sales

    By Mr Christopher on 11 Mar | VERIFIED PURCHASE

    Very helpful sales, kept me informed all the way. 10 out of 10. I wasnt going to buy a BMW due to the poor service I used to get from the servicing team they were terrible. Let's hope I get a better experience when my car is due for a service. Joel was an excellent sales man. Well done great guy. Give him a raise

    Reply from Cooper Croydon BMW

    on 13 Mar

    We appreciate your positive review about your recent experience with us! We hope to see you soon!

  • Terrible service here

    By Mr Dean Searle on 10 Mar | VERIFIED PURCHASE

    Terrible service here. I was told car was fixed and all tested. Drove out and 10 minutes later the car broke down, Engine failure. Called centre and they said they would call straight back after speaking with engineer. No call back. I called back and then centre was now closed for the weekend. Awful

    Reply from Cooper Croydon BMW

    on 12 Mar

    Mr Dean Searle, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.