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Coulsdon Audi

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Retailer awards 2019 finalist

Coulsdon Audi

Marshall Motor Group is the 7th largest motor dealer group in the UK. The Group operates 101 franchise dealerships representing 23 different brand partners in 26 different counties across England. Our aim is to develop life-long partnerships with our customers, so that we can help you with all your motoring needs and enable you to buy with confidence, safe in the knowledge that you are dealing with a professional and friendly business. Call now to experience for yourself The Marshall Way...

Services offered

  • Part Exchange Welcome
  • New Vehicles
  • Used Vehicles
  • Finance
  • Warranty
  • Insurance
  • Parts
  • MOT
  • Servicing
  • Accessories
  • Body Shop
  • Fleet and Company Cars

Customer Rating

3.8 out of 5

Rating breakdown

  • AutoTrader
    3.8(6 reviews)
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Customer Reviews (6)

  • First Class Service

    By Graham C on 15 Jul 20 | VERIFIED PURCHASE

    We have bought cars from Coulsdon Audi for 10 years which says a lot about the service we have received from the team in that time. They are always polite, efficient and helpful and can't do enough for you. They have taken the time to really understand our needs every time we have looked to change ours cars and have provided us with a range of options to suit our requirements and budget. We will certainly be talking to the team again when we change our next car.

  • No idea of how to provide a customer experience

    By Lynton W on 07 Apr 18

    Poor - from the receptionist to the person who ‘spoke’ so us about buying a car - they seemed very disinterested!

  • Friendly Staff and Environment

    By Fabrice B on 24 Aug 17

    Unfortunately I did not complete a deal with Coulsdon Audi but the whole time I was there was a joy, working alongside Ben I went for a test drive in an RS5 where he was very helpful and then looked at a deal on a TTRS. There was difficulty with finance and subsequently led to me not buying from this dealership but still a great experience.

  • Brilliant customer service from honest salesman!

    By James C on 24 Aug 17

    Currently looking for an A1/A3 and my man Benjie is helping me find one, he's not pushy and really helpful overall

  • Poor aftersales service

    By Andrew F on 08 Aug 17

    We have bought 4 new cars over as many years, the sales service always being good. However, we experienced faults with two of the cars and this is where things are not so good. In both cases they were slow to acknowledge the problems, it took ages to get them to take the cars in and check them, when they were returned we were told there is nothing wrong, even though they were subsequently found to have a problem. We bought the latest car at the beginning of the year, and reported the problem within a week or two, it still hasn't been resolved and they can't take it back in until September. Not impressed.

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.