Customer Reviews (2)
Unlucky with car, dealer no help
Purchased a Vehicle from here some 6 months ago. I live a couple of hundred miles away so arranged to have it delivered. when delivered, it wasn't fully valeted, something the dealership in fairness addressed and resolved. Within a couple of weeks, various electrical issues arose and i booked it into my local dealership to resolve under warranty. some of the initial issues STILL exist and the dealership are refusing to acknowledge the car is not of satisfactory quality and that what i am experiencing is normal ownership. to put this in context, my vehicle has been in for various (some recurring) issues, at least 10 times since my purchase. The dealership agrees there is no need to bring it to them, as my local franchise should have the same tools and diagnostics to fix the issues I'm having. Complaints department hasn't been able to facilitate anything either, so I am now looking for advice from Elsewhere. Thus far, all i have a received is an apology
Excellent Customer Service!
My experience was excellent! Staff were very friendly and happy to answer all my questions. My Sales Executive, Oshane, was amazing. I felt very comfortable on my test drive and was never pushed into a sale. He’s also been so accommodating in organising a suitable place and time to drop the car to me. Would recommend this franchise!
Reply from Mercedes-Benz Bromley
on 16 Oct 18
Thank you very much for taking the time to leave a review. We are thrilled you enjoyed your experience here at Bromley.