Customer Reviews (5)
Excellent from start to finish
Excellent from start to finish . Everybody I spoke to was very knowledgeable and polite I am very pleased with the Karoq I purchased and the service I received would certainly recommend Ben and his colleagues.
Buying a car from Citygate was a nightmare. No one at Citygate was completely honest. I bought a 6 month old car which I was told had only been owned by a Citygate manager. Citygate were unable to tax the vehicle but at 3am the next day they sent an e-mail saying they had taxed it, and would pay the tax as compensation. When I received the V5 I discovered that the car was registered as a disabled vehicle so no tax had actually been paid despite what they said. While Skoda Customer Services were sorting that out Citygate told tham that the vehicle had previously been owned by a taxi firm.
A fundamentally positive and rewarding experience
Helpful with an excellent professional manner from all staff blessed with a great selection of cars. We got what we wanted and the experience was so good I took my son - in - law along to buy his next car!
pushy sales trying to sell damaged cars
They have tried to sell me a car with faults. (scratches and damages all around) When I showed them, they promised it would be fixed but it never was. How funny, the car was supposed to be approved and checked. After the sale, they lost the spare key and it took me months to run after them and collect it. Not to mention, it is not likely to contact sales person in the phone. After all the time I am explaining them what is wrong, trying to get in touch to sort things out we came to that point: Yes, we try to hide some errors, it is how sales people are, and I was offered a teddy bear or a dinner to fix everything... Not to mention no one apologized. And I bought the one of their premium car. How pity that they just focus on ripping you off. Would never recommend.
Skoda - Great car and excellent customer service.
Great customer service and very happy with my car. Never considered a Skoda before but I would now recommend them to everyone.