Frequently Asked Questions

Customer Services - happy to helpTo help answer some of the more common queries, we've compiled a list of FAQs that may save you time and the need to contact our customer services team.

Can't find the answer you're looking for?
Then contact our Customer Services team at or call 0845 345 3450.

Lines are open between:

  • 8am - 9pm Monday

  • 8am - 8pm Tuesday to Friday

  • 9am - 5.30pm Weekends and bank holidays

Calls are charged at a local rate. Mobile phone charges may vary - please check with your provider.

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