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Stay safe: bogus Auto Trader email warning
 Stay safe: bogus Auto Trader email warning to readers
That’s the message from Auto Trader, after reports of customers receiving emails asking to confirm or supply website login or credit card details. We have also received reports of cars advertised with unusually low sale prices. These emails provide detailed information on the vehicle, which is often located abroad, and pressure the buyer into making a payment to secure the car for a viewing. Please note, Auto Trader does not offer a facility to verify transactions or pass on information between buyers and sellers. Auto Trader will not act as an intermediary or arrange or confirm shipping arrangements. If you receive an email claiming to do this, please forward it to our Customer Services team at enquiries@autotrader.co.uk If you're unsure what the email looks like, you can view this copy of the scam email.
Read on for our advice:
Surf safe Auto Trader will never ask you to provide us with personal information such as login details or credit card numbers in an email, and will not direct users from an email straight to a payment or 'shopping cart' page. There are certain occasions where we may ask you to click on a link to access the website. But you should always check autotrader.co.uk appears towards the beginning of the website address. Should you be suspicious of an email, access Auto Trader by typing www.autotrader.co.uk into your web browser and navigating to the required page. Alternatively, contact our customer services team on 0845 345 3450 or enquiries@autotrader.co.uk We will never ask you to give us the following by email: * Credit or debit card details
Buy safe Auto Trader also reminds users we don’t endorse adverts or sell vehicles directly. We constantly search for fraudulent adverts on the site, which are removed and passed to the police for further investigation. On some occasions, fraudulent sellers may pressure buyers into parting with money before seeing the vehicle. It is essential for you to trust the seller – and be sure the car is genuine – before parting with any money, even a small deposit.
For more information on spotting and avoiding scams, click the links below: Vehicle Crime Centre Phoning the Seller |
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