Although you can claim yourself, in most circumstances you should get specialist help. Specialist companies will usually be appointed by your insurance company or broker who will assist in managing each element of your losses.

In cases involving an injury, there’s a 'protocol' which must be followed by your solicitor and your opponent to ensure the case is dealt with as quickly as possible.

Your solicitor will first write to your opponent holding them responsible for your injuries, stating why they hold them responsible. They will also summarise your injuries and expenses.

Your opponent or their insurance company must acknowledge receipt of the letter within 21 days.

If your opponent is insured, then the insurance company will normally take over the claim. Within three months they must confirm whether or not they will settle the claim. Straightforward cases are normally settled quicker.

Your solicitor will usually look to appoint a medical expert to examine you and prepare a report detailing your injuries, the treatment that you have received and your prognosis.

Upon receipt of that report, it is often possible for your solicitor to advise you of the possible value of your claim, and proceed to negotiate settlement with your opponent's insurers.

If it isn’t possible to reach an agreement as to who was responsible for the accident, or to the value of your claim, then the issues could be decided at a court hearing.

In the event of a non fault accident, once your claim has been reported your broker or insurance company will be able to guide you through each stage of the claim. For more information please contact your insurance company or broker who will be happy to assist you.